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Job Description

  • Chicago, IL
Point B is a business innovation firm that takes the guesswork out of transformation.  We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.   We’re consulting done different. While others might say it, we live it—your success is our success.  
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. 
 
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. 
 
We’re ready to start generating your future today. 
JOB SUMMARY
 
The Manager is an onsite client-facing role that leads large business and technical projects. The Manager may work across multiple industries and functional areas and lead teams or programs involving multiple workstreams. The Manager supervises the work and day-to-day development of others and may take on formal people management responsibilities within their team.  
 
Managers within the Intelligent Operations – AI & Automation capability help clients redesign and improve operations through the application of automation, artificial intelligence, and data-driven technologies. In addition to leading engagements, these Managers help identify opportunities for AI and automation, design future-state workflows that combine human and digital capabilities and work closely with business and technical teams to deliver solutions that improve efficiency, quality, and scalability of operations. Managers in this capability may also contribute to the development and refinement of Point B’s AI and automation offerings, share insights on emerging technologies and their application to client operations, and support the growth of the AI and Process Automation capability through knowledge sharing, mentoring, and development of reusable assets. 

RESPONSIBILITIES:

Decision Making and Influence 

  • Leads and manages the strategic and tactical elements of the full lifecycle of large engagements and drives decision-making throughout the process to move the work forward
  • Develops and manages complex program/project structures, schedules, budgets, resource plans, etc.  

 

Client Service Delivery 

  • Supports all phases of an engagement; operates effectively with senior leaders at our clients and within the firm
  • Provides oversight for the quality of workstreams and/or components of the project, ensuring that all deliverables meet the firm’s quality standards and client requirements
  • Prepares, reviews, understands, and maintains complex project and program documentation
  • Manages project budgets, ensuring financial targets are met and profitability is maximized
  • Effectively leads meetings and drives discussions to necessary resolution to keep the project moving forward
  • Identifies potential risks, develops mitigation strategies, and recommends key decisions for programs 

 

Capability Specific Examples (IO – AI & Automation) 

  • Leading process discovery and operational assessments to identify opportunities for automation, AI, and workflow redesign. 
  • Designing future-state operating models that combine process redesign, automation technologies, and AI capabilities.  
  • Translate business requirements into automation and AI solution designs, partnering with technical teams to deliver solutions.
  • Acting as a product owner or solution lead, defining requirements, user stories, and implementation priorities. 
  • Ensuring AI and automation initiatives deliver measurable operational and financial outcomes.  
  • Facilitating client workshops and working sessions that drive alignment on solution design, governance, and adoption strategies.
  • Develop business cases and value assessments to prioritize automation and AI opportunities. 
 
Business Development 
  • Supports business development opportunities by identifying new areas where the firm can provide services to the client and collaborating with pursuit team
  • Grows network through exceptional client service delivery and maintains relationships to support Point B business development
  • Collaborates with Client Leaders, Project Leaders, and Engagement Leaders to define long-term goals for client accounts and identify new service offerings 
 
Leadership 
  • Fosters a collaborative team environment that encourages knowledge sharing, innovation, and high performance
  • Assembles and effectively leads program teams by leveraging individual strengths and abilities 
  • Facilitates team progress in choosing pragmatic solutions and making effective business decisions
  • May serve as a 1:1 Coach  
  • Partners with Project Leader and or 1:1 Coach, as appropriate, to provide provide feedback to other Team Members
  • Coaches and mentors Point B associates in developing new skills and growing their careers
  • Consistently demonstrates and lives Point B values  
 
Intellectual Capital 
  • Contributes to firm-wide operational initiatives to improve delivery methodologies and/or offerings
  • Continuously grows depth of personal expertise in Service Line capability and/or industry practices
  • Contributes to development of other intellectual capital initiatives 

 

Other 

  • Other duties as assigned 

REQUIRED QUALIFICATIONS:

  • B.A. or B.S. required

  • 8 years minimum of experience

  • Ability to work on-site as requested  

  • Ability to work remotely

  • Ability to travel up to 80%

  • Ability to work non-standard work hours as necessary 

DESIRED QUALIFICATIONS:

  • MBA Desired

  • PM experience leading large, complex engagements

  • Cross-industry experience highly desired, or deep experience in a strategic industry

  • Consulting experience desired, customer-facing experience required 

  • Experience coaching or advising others on PM activities

  • Experience with technology, systems implementation, change management, PMO/TMO, PPM and/or process improvement

  • Experience leading teams and developing others on engagements 

JOB SPECIFIC QUALIFICATIONS:

  • Technical Skills: Knowledge of process improvement methodologies and tools such as Lean Six Sigma or Business Process Management. Functional knowledge of automation tools and technologies such as RPA platforms (e.g., UiPath, Automation Anywhere), low-code platforms (e.g., Power Platform, Appian), process mining tools (e.g., Celonis), task mining (e.g., Mimica) and Artificial Intelligence tools (e.g., GenAI, AI Agents). Understanding how data flows across business systems and supports automation and analytics initiatives. 
  • Delivery & Product Mindset: Exposure to software development or product life cycle concepts (SDLC, Agile, or Design Thinking). Ability to act as a product owner or solution lead, defining requirements, prioritizing features, and collaborating with technical teams during implementation. Comfortable working in iterative environments where solutions evolve through prototyping, testing, and refinement.
  • Curiosity and Continuous Learning: Demonstrates a curious and learning-oriented mindset, staying informed on emerging technologies such as generative AI, automation platforms, and AI agents. Ability to translate emerging technologies into practical client applications.
  • People Leadership: Experience coaching and developing team members, including providing feedback, mentoring associates, and supporting career growth. Ability to lead teams and foster a collaborative and inclusive environment.
  • Systems Thinking: Understands the interplay between process, people, technology, and culture.. Designs solutions that drive sustainable operational improvement, not just technology deployment. 

The estimated salary range for this role is $96,500 – $197,500 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. 

Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.

Employees hired on or after October 1 are not eligible to participate in the current year’s bonus or merit increase cycle. Eligibility will begin with the following performance cycle, in accordance with company policy.

INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
 
WHAT MAKES POINT B DIFFERENT?
We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.
 
Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, and short-and long-term incentives — as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.
Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity. 
 
Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.
 
Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at applicantaccommodations@pointb.com or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.
 
Legal Information for Job Seekers can be accessed on our Careers Website.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
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